1. Introduction
1.1 HEKA places the highest priority on the privacy of our customers, visitors, and all users of our website, www.hekahydrogen.com .
This privacy policy outlines our policies and practices concerning the collection, handling, and use of your personal data.
1.2 We pledge to handle your data respectfully, ethically, and in line with legal requirements.
1.3 We reserve the right to modify this policy in response to changing legal, technical, or business developments.
2. Collecting Personal Information
2.1 We may collect and store personal information through a variety of methods, including:
a) Direct interactions with you via our website, email, or other communication channels.
b) Automated technologies or interactions when you interact with our website or use our services.
c) Third parties or publicly available sources, such as analytics providers or information provided by social media platforms.
2.2 The information collected can be classified into:
a) Technical information: IP address, device information, browser type and version, time zone setting, and location.
b) Usage information: Information about your usage of our Website and services.
c) Contact information: Personal and professional contact details including name, email, and phone number.
d) Marketing and Communications information: Your marketing preferences and communication history with us.
3. Using Personal Information
3.1 The usage of your personal data can be categorized under several legal bases, including:
a) Where we need to perform the contract we are about to enter into or have entered into with you.
b) Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
c) Where we need to comply with a legal obligation.
3.2 We may use your personal data to:
a) Provide, personalize, and improve our services.
b) Communicate with you, including responding to your comments, questions, and requests; providing customer service and support.
c) For marketing and promotional purposes.
4. Disclosing Personal Information
4.1 We maintain stringent practices concerning the disclosure of your personal data:
a) We may share your data with trusted third parties, like service providers or business partners, for the purposes outlined in this policy.
b) We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
c) We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. Retaining Personal Information
6.1 We follow strict protocols when retaining your personal data:
a) We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
b) In some circumstances, you can ask us to delete your data.
c) In some circumstances, we may anonymize your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
7. Security of Personal Information
7.1 We use advanced security measures to protect your personal data:
a) We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
b) We restrict access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
c) They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
8. Amendments
8.1 We may update this policy from time to time:
a) Changes will be immediately posted on our Website and, where appropriate, notified to you by email.
b) Please check this page frequently to see any updates or changes to our privacy policy.
c) Continued use of our services after any changes constitutes acceptance of the new terms.
9. Your Rights
9.1 You have several rights concerning your personal data:
a) Access: You have the right to access data we hold about you.
b) Correction: You can request that any incomplete or inaccurate data we hold about you is corrected.
c) Erasure: You can ask us to delete or remove personal data where there is no good reason for us continuing to process it.
d) Object to processing: You can object to us processing your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.
10. Third-Party Websites
10.1 Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates:
a) If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
b) We encourage you to read the privacy notice of every website you visit.
11. Contact Us
11.1 We welcome questions, comments, and requests regarding this privacy policy:
a) If you have any concerns or complaints about this Policy, our privacy practices, or our data handling, please contact us.
b) You can reach us via email at info@hekahydrogen.com or through the contact page https://hekahydrogen.com/heka-hydrogen/contact/.
c) You have the right to make a complaint at any time to the Spanish Data Protection Agency (AEPD – Agencia Española de Protección de Datos), the Spanish supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the AEPD, so please contact us in the first instance.